Moderation Policy

This policy explains what we display on cloudhirereviews.com, what we don't, and how to challenge a decision. It is published in compliance with the FTC's Trade Regulation Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465), effective October 2024.

What we display

Reviews from users we can verify completed a paid Cloudhire program
3, 4, and 5-star reviews alike — including substantive criticism
Both positive and negative outcomes (placed, not placed, partial outcome)

What we don't display

Factually false claims (e.g., "they stole my money" when records show service was rendered)
Personally identifiable information about Cloudhire staff or other users
Profanity, slurs, threats, or harassment
Content under active legal review
Reviews submitted from IP ranges associated with competitor offices
Reviews we cannot verify against an account and placement record

How verification works

Every submitted review is held in a moderation queue until our Trust & Safety team confirms:

The submitter's email matches a Cloudhire account
The submitter completed a paid program (Atlas, Traveller, AI Interview, or Auto-Apply)
The content does not violate this policy

Decisions are typically made within 24 hours. The submitter receives an email either way.

Reporting a review

If you believe a published review violates this policy — including reviews about you personally — email reviews@cloudhire.ai with the review URL and the specific concern. We respond within 5 business days.

Requesting removal of your own review

If you submitted a review and want it removed, email us from the same address you used to submit. We will remove it within 3 business days.

Cloudhire responses

Cloudhire may publish an official response below a review. Responses are clearly labelled and do not modify the original review text.

Changes to this policy